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I'm Kelly Murray and am the Proprietor and Registered Manager of Quality Care @ Home. I am married with 4 Children, 4 Grandsons and live in Hereford.
Background:
I have been studying/working in Health and Social Care on and off since leaving school in 1994. I have worked in varied roles too. From working in the laundry to being Night Shift Manager in an EMI unit. After much thought, training and hard work, Quality Care @ Home was established in January 2013. My reasons for starting my own homecare service was that I had my own idea of how homecare should be delivered and here we are almost 10 years later. Delivering an average of 1300+ hours of personalised care per week with approx. 55 employees. 

My first experience:
My first experience of working with others was in the good old days. I'd stay with my Auntie Vera in Kent for a few weeks of the summer holidays and she worked in a residential home for the elderly. I must have been about 8 years old! You couldn't do that now as much as my Grandson would love it! 

My Mission:
My mission has always been to enrich the lives of others! Whether it be a service user or work colleague. I am driven by improving our service users choices, independence and quality of life. Having experienced a variety of services in the sector, it was important for me to identify the areas where individuals or their support network needed help- No one should be struggling. There is help for everyone, it's just knowing how to get that help.
I also pride myself in being a fair employer and support system to my work colleagues. I enjoy working in an open office ethic where we can be transparent and share our love of helping people- there is also a lot of teasing that goes on, it's not all serious! I work with the best team.. ever! None of this would be possible without them. 

My hopes and dreams:
If I win the lottery, I want to build a Dementia Village based in the 60's and 70's.  
My more realistic hopes and dreams ...  To continue doing what I do...  instilling the importance of homecare services and its support workers into the community. We (the social care system) are the back bone of community services. 

My name is Skye Smith, I am the HR and Training Manager. I am a Mum to 3 beautiful boys.
A bit about me:
I applied to work at Quality Care @ Home on my 18th birthday, I started in the office, auditing the paperwork and assisting with End of Life service users. My first venture in to the community was after unexpected sickness, I then decided to become a full time support worker. I became Senior Support worker at 19 and Care Coordinator at 21. 2 Years ago I qualified to train and began my journey with the HR and Training Manager role.
Background:
I have achieved all of my adult milestone whilst working with Quality Care @ Home; I passed my driving test, first home, had two of my three boys and got married. I started my Level 2 Health and Social care 6 months after starting with Quality Care @ Home and then went straight on to complete my Level 3. I completed Level 2 courses for: Dementia Care, Safe Handling of medication, Care and Management of Diabetes, End of Life care, Dignity and Safeguarding and Awareness of Mental health problems. In 2020, I completed my Level 5 in Health and Social Care – this is one of my proudest achievements.
My first experience:
I had no experience in Domiciliary care prior to starting with Quality Care @ Home, one of my first experiences I remember like it was yesterday, I was doing a visit with one of our service users, put my phone and the house keys on the side and completed the call, when I was getting ready to leave I picked up my phone but I could not find the key…. ANYWHERE. I asked the service user repeatedly if she seen where I’d put it, “no love – it must be here somewhere!” after 20 minutes of looking for the key I began panicking and called Kelly, Kelly then asked me to go and ask the service user again, so I did, I said Kelly was on the phone and are you sure you didn’t see where I put it? She burst in the laughter and pulled the key out of her cardigan pocket, I was shocked! Apparently this is a trick she played on all of her new support workers... 8 years on and I STILL always put the key back in the key safe before entering a service user’s property!
My mission:
Since becoming the HR & Training Manager, I enjoy supporting people achieve their own goals and qualifications. I currently hold a study session twice a week where staff can come in and complete their Online Training, Care Certificates and NVQ’s.
My hopes and dreams:
I would love to develop a “workshop” for Dementia care, teaching support workers and family members how to support people with Dementia, the importance of routine and how to identify and avoid triggers. I believe that families should have more support in understanding the Disease and how their Dementia will influence their behaviours, personality and their memory.
My dream is to one day open a day care centre / dementia Café, a safe space for families find comfort in one another. Before COVID I used to take a service user to “singing for the brain” weekly and seeing them socialise and sing their childhood songs was always my favourite day of the week!
 

I’m Laura Nicholls and I am the Care Coordinator of Quality Care @ Home. I live in Hereford and have got 2 nephews who I spend a lot of time with making memories.

Background:
I left high school in 2011 and went to Holme Lacy College to study Animal and Equine Care till 2013 which I enjoyed doing. I then decided I would try Care work so I applied for a Job doing home care as a carer. After a few weeks into it, I knew this was the job for me after saying I would never do care work but I loved it from the start. I then left the previous company in 2016 after applying for a job at Quality Care @ Home which I got. I went out shadowing; took me just over a week and I progressed within the company. With training, qualifications, commitment and hard work, I was promoted to a Senior Support Worker role and then became the Care Coordinator earlier this year.
My first experience:
I’ve always had a caring side. I cared for family members before my first care job but working in care is totally different.
I remember going to a service user place that used to call me 'The little girl' because I’m not the tallest of people and still look young. They would ask that I'd visit their calls all the time. Then they passed away- this was my ever first service user to pass. It was a difficult time as we grew a bond. Some say you shouldn't get attached but its difficult when you genuinely care for someone. The memories last forever.
My mission:
My mission is to give the best of my ability to each and every one of those that need care/support and to be able to make a difference for each one. I love what I do. I love to see the service user smile and laugh. I take pride in what I do.

My hopes and dreams
To go travelling and make as many memories as I can. 

I'm Marcus and i am a a office administrator for Quality Care At Home. I Joined the team in 2019. I Live in Hereford. I'm married and have 4 children.

(Background)

I Joined Quality Care At Home with no previous experience. Through all the training and knowledge i've aquired i've progressed to doing the payroll, Pensions, payments and many more office jobs.

(My first experience)

After being with the company for 6 months i decided to take on the training for the community whilst i also completed my care certificate and a handful of NVQ's. 

(Hopes and dreams)

Live life to the full, be happy and travel as much as i can.